Although we strive to give our customers 100% satisfaction with our products and services, if you are happy with our product and want to return it, here are the following terms and conditions of our returns policy.
How to return products?
- Returns of the goods is only accepted if the product has been returned in a saleable condition- i.e. with price tags intact and in its original packaging. It must be undamaged and unwashed, in case of fabric item.
- We have a strict 15 days’ return policy; therefore, any product return must be submitted before 15 working days. This 15 days’ return policy, however, does NOT apply to products purchased on sale or discounted prices.
- Please note that product submitted for refund are subject to inspection by our team. Therefore, the reason for return must be genuine and acceptable.
- Damages due to improper usage, neglect or application are not covered under our returns policy.
- Shipping and handling charges will not be included in the refund. Only the exact amount of the product charge will be returned to the customer.
- Goods returned due to manufacturing defect for e.g. color blending shall be monitored by applicable warranty and guarantee as proffered by the company.
- If a customer wants to exchange a product, he or she can do so with a similar priced or a lower priced product.
- To return a product, contact us on email firstname.lastname@example.org we process your request. Kindly attach the product image with invoice. If you have multiple products to be returned, then please also provide us with the product ID.
- We will mail you the address where you can send the product and a SMS will be sent to you as a confirmation of the product received.
- When the product has been picked up, it is sent to a warehouse for checkup, which generally take two days.
- Your refund will be sent via credit card/ debit card funds transfer after 4 business days of quality checkup.