Refund Policy

Although we strive to give our customers 100% satisfaction with our products and services, if you are happy with our product and want to return it, here are the following terms and conditions of our returns policy.

  • Returns of the goods is only accepted if the product has been returned in a saleable condition- i.e. with price tags intact and in its original packaging. It must be undamaged and unwashed, in case of fabric item.
  • We have a strict 15 days’ return policy; therefore, any product return must be submitted before 15 working days. This 15 days’ return policy, however, does NOT apply to products purchased on sale or discounted prices.
  • Please note that product submitted for refund are subject to inspection by our team. Therefore, the reason for return must be genuine and acceptable.
  • Damages due to improper usage, neglect or application are not covered under our returns policy.
  • Shipping and handling charges will not be included in the refund. Only the exact amount of the product charge will be returned to the customer.
  • Goods returned due to manufacturing defect for e.g. color blending shall be monitored by applicable warranty and guarantee as proffered by the company.
  • If a customer wants to exchange a product, he or she can do so with a similar priced or a lower priced product.
How to return products?
  • To return a product, contact us on email support@goatradingcompany.comand we process your request. Kindly attach the product image with invoice. If you have multiple products to be returned, then please also provide us with the product ID.
  • We will mail you the address where you can send the product and a SMS will be sent to you as a confirmation of the product received.
  • When the product has been picked up, it is sent to a warehouse for checkup, which generally take two days.
  • Your refund will be sent via credit card/ debit card funds transfer after 4 business days of quality checkup.